Privacy Policy

This privacy policy tells you what to expect when Davidson Estates collects personal information that you provide to us.

Visitors to our website

When someone visits davidsonsestates.com we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way that does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this — we will make it clear when we collect personal information and explain what we intend to do with it.

Search engines

Search queries and results are logged anonymously to help us improve our website and search functionality. No user-specific data is collected by either Davidson Estates or any third party.

Email marketing

We use a third-party provider, iContact, to deliver our email marketing. We gather statistics around email opening and clicks using industry-standard technologies, including clear gifs, to help us monitor and improve our e-marketing activity. For more information, please see iContact’s privacy notice.

Cookie policy

This website uses cookies. By using this website and agreeing to this policy, you consent to Davidson Estates’ use of cookies in accordance with the terms of this policy.

Cookies are files sent by web servers to web browsers and stored by the web browsers. The information is then sent back to the server each time the browser requests a page from the server. This enables a web server to identify and track web browsers. There are two main kinds of cookies: session cookies, which are deleted when you close your browser, and persistent cookies, which remain stored until deleted or until they reach their expiry date.

We use the following cookies on this website, for the following purposes:

• Making login faster by remembering your login details

• Helping pages load quicker by sharing the workload across computers

• Ensuring our pages are optimised for your browser or device, by giving us technical information about the device or browser you are using

Security & performance

We use a third-party service to help maintain the security and performance of the Davidson Estates website. To deliver this service, it processes the IP addresses of visitors to the website.

Contact forms

Should you choose to contact us using a contact form on our website, or an email link, the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). We use a third-party service which encrypts the email content using SHA-2, 256-bit cryptography before it is sent across the internet. The content is then decrypted by our local computers and devices.

Social media

If you send us a private or direct message via social media, the message will be stored within our password-protected account. It will not be shared with any other organisations.

Emails

We use a third-party provider to encrypt and protect our email traffic. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit. We also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.

Access to your personal information

Davidson Estates tries to be as open as it can be in giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’. If we do hold information about you, we will:

• give you a description of it;

• tell you why we are holding it;

• tell you who it could be disclosed to; and

• let you have a copy of the information in an intelligible form.

To make a request for any personal information we may hold, please put the request in writing, addressing it to the address below. If you agree, we will try to deal with your request informally, for example by providing the specific information you need over the telephone. You can also ask us to correct any mistakes by contacting us via the address below.

Links to other websites

This privacy policy does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

How we use your personal information

We will process the information you provide, or that we obtain from other sources, to provide you with products and services related to property transactions from us and relevant third parties. On occasion we will also provide details and links to useful property-related services offered by third parties — for example, during your property transaction we may email you details of services to measure the energy efficiency of your new home, or to help arrange council tax, energy and broadband. These recommendations are entirely optional.

Under data protection legislation we are only permitted to use your personal information if we have a legal basis for doing so. We rely on the following legal bases:

• Performance of a contract — where processing is necessary for a contract to which you are a party, or to take steps at your request before entering into a contract.

• Legal obligation — where processing is necessary for compliance with a legal obligation, for example identity verification and fraud prevention.

• Consent — where we process information under consent, we will seek your clear and unambiguous consent first, for example to send or receive marketing.

• Legitimate interest — some information is processed as part of our legitimate interests, including network and information security, web analytics, updating customer details, lettings, sales and other core services.

Where we process special categories of personal information or criminal conviction information, we do so under additional lawful bases of the Data Protection Act, which may include where you have provided explicit consent, or where processing is necessary for the establishment, exercise or defence of legal claims.

How long we keep your personal information

We keep your information for as long as is reasonably necessary for the purposes set out in this notice, and to fulfil our legal and regulatory obligations. The period may vary depending on the type of service or product requested. In certain circumstances we have a statutory obligation to keep information for a set period — for example, financial information (normally 7 years) for auditing purposes. Usually, information is kept for 7 years after last contact with you, though this may be extended depending on legal or contractual obligations and overriding legitimate business interests.

Your rights

• Right of access — to ask us for copies of your personal information.

• Right to rectification — to have inaccurate information corrected and incomplete information completed.

• Right to erasure — to request your personal information be deleted in certain circumstances.

• Right to restrict processing — to ask us to restrict processing in certain circumstances.

• Right to object — to object to the processing of your personal information in certain circumstances.

• Right to data portability — to request whether and to where we may have transferred your data.

• Rights related to automated decision making and profiling — not to be subject to a decision based solely on automated processing that may significantly affect you.

Overseas transfers

We are based in the UK; however, some of the third parties and agents we work with may be based outside the European Economic Area (EEA), so processing may involve a transfer of data outside the EEA. We will always ensure it is protected with appropriate safeguards — for example, only transferring to a country deemed by the European Commission to provide an adequate level of protection, or by using specific contractual protections. All information you provide is stored on our secure servers, or those of our third-party data storage providers.

Complaints

If you have a complaint about the way your personal information has been processed, you have the right to contact the Information Commissioner’s Office. We would suggest you contact us in the first instance so we can try to resolve your concerns.

Changes to this notice

We keep our privacy notice under regular review. This notice was last updated on 1 August 2024.

How to contact us

To request information about our privacy policy, or to exercise any of your rights, please contact us:

Davidson Estates, 24A Commercial Road, Lower Parkstone, Poole, BH14 0JR

hello@davidsonsestates.com · 01202 287606